Privacy Policy

Last updated: September 2024

Introduction

ochrearc is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name and contact details when you submit enquiry forms
• Email address for correspondence
• Organisation name and role
• Details about your energy consulting requirements
• Any other information you choose to share with us

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Deliver our consulting services
• Improve our website and user experience
• Send relevant updates about our services (with your consent)
• Comply with legal obligations
• Analyse website usage patterns

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Legitimate business interests in providing our services
• Contractual necessity when delivering consulting services
• Legal obligations we must comply with

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website
• Professional advisors including lawyers and accountants
• Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years unless you request earlier deletion.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review this page regularly. Significant changes will be communicated through our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Unit 14, Harbourside Business Centre, Canon's Road, Bristol BS1 5TX

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.